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Customer Service

Shipping & Delivery:
Most packages in the contiguous US will arrive in 2-5 business days.  Engraving might add additional processing time.

Privacy & Security:
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you.

Returns & Replacements:
At German Pen Refill, your satisfaction is always guaranteed.  We know it’s sometimes necessary to return or exchange an item.

Ordering:

Payment, Pricing & Promotions:

Viewing Orders:

Updating Account Information:
To update your customer information(name, address, telephone number and email address)  A limited amount of purchase information may be available to you.  To protect your privacy, we will need to validate your identity before you update or review your information.